Frequently Asked Questions
dig88 FAQ —
All answers in one place
Here you will find detailed answers to the most frequently asked questions from Bangladeshi players about deposits, withdrawals, bonuses, VIP cashback, and KYC.
Before you start playing on dig88, or even while you are playing, many questions may come to mind. Below we have answered more than 20 questions across four main topics — VIP & cashback, deposits, welcome bonus, and identity verification (KYC). Each answer is written in plain language so any player can understand it easily. If your question is not on the list, reach out to our 24/7 support team.
VIP & Cashback
dig88 has four VIP tiers — Bronze, Silver, Gold, and Platinum. Bronze members receive up to 0.3% weekly cashback, Silver 0.6%, Gold 0.9%, and the highest tier, Platinum, up to 1.2% cashback. Higher tiers also come with priority support and exclusive offers.
The more active you are on dig88 and the more regularly you play, the faster you can move up to a higher tier. The platform automatically determines your tier based on your overall activity. To find out the exact criteria, contact live chat support directly — they are available 24/7 in Bengali.
Each week, cashback is calculated based on your net losses. Depending on your VIP tier — Bronze 0.3%, Silver 0.6%, Gold 0.9%, and Platinum 1.2% — the cashback is added directly to your account. Contact the support team to learn the specific cashback day and terms.
Yes. In addition to the maximum 1.2% weekly cashback, Platinum members often enjoy priority withdrawal processing and personal account management. These benefits may change from time to time, so check directly with support for the latest details.
If there is no active activity during a specific period, a tier review may occur in some cases. However, regular players are generally able to maintain their tier. Contact dig88 support to confirm your current tier status.
Deposits
dig88 currently accepts deposits via four methods — bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit amount for each method is ৳500.
Log in to your dig88 account, go to the "Deposit" section, and select bKash. Send money to the number provided on the site and enter the transaction ID in the designated field. The minimum deposit is ৳500. If you run into any issues, live chat support is available immediately.
Yes, the process is nearly the same. Select Nagad in the "Deposit" section, send money to the indicated number, and enter the Nagad transaction ID. The minimum amount is ৳500 and deposits are usually processed quickly. If you experience any issue with a Nagad transaction, contact support right away.
bKash and Nagad deposits are generally credited to your account within a few minutes. Bank transfers may take a little longer. If the funds do not arrive within the expected time, contact live chat support with your transaction ID ready.
dig88 does not charge any extra fees on deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own service charges — that is entirely dependent on their own policies.
Welcome Bonus
After opening a new account, the welcome bonus is automatically activated when you make your first deposit. For example, depositing ৳1,000 gives you a 150% bonus of ৳1,500, bringing your total balance to ৳2,500. The maximum bonus cap is ৳5,000 — meaning if you deposit ৳8,000 or more, your bonus will be ৳5,000 and your total will be ৳13,000.
The welcome bonus wagering requirement is 20x and is calculated on the bonus amount only — not on the deposit amount. Example: ৳1,500 bonus × 20 = ৳30,000 in total bets must be placed before the bonus winnings become withdrawable.
No. The welcome bonus applies to each player only once and is linked to the first deposit only. If the same person tries to claim it again by opening a new account, it will be considered a violation of the bonus policy and the account may be suspended.
Generally, bets placed on slot games, fishing games, and most casino games count toward wagering. However, certain specific games or table games may contribute partially or not at all. Ask dig88 support for the exact list.
Yes, many platforms offer the option to accept or decline the bonus at the time of deposit. If you prefer to withdraw immediately without a wagering requirement, you can choose not to take the bonus. Confirm this option with the dig88 support team.
Identity Verification (KYC)
KYC verification is usually requested at the time of your first withdrawal or for large transactions on the account. Occasionally, an account review may occur at any time for security reasons. This is a standard process followed by all online platforms.
The KYC process is done to protect players. It prevents account fraud, underage play, and unauthorized access. Only those aged 21+ may use dig88 — verification ensures that. It is an essential part of a secure platform.
If verification is rejected, a reason is usually given — such as a blurry image or an expired document. Resubmit the required documents with clear, accurate images. To understand why it was rejected, contact [email protected] directly or use live chat.
Yes. dig88 uses SSL encryption to keep all your personal information and documents secure. Information is not shared with third parties. Read the site's privacy policy for more details.
In most cases, withdrawal requests cannot be processed until verification is complete. Submitting the required documents on time means no delays when you withdraw. Having verification done in advance ensures withdrawals are completed quickly whenever you need them.
Your question is not on the list?
Our support team is ready to help you seven days a week, 24 hours a day — in both Bengali and English.
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