dig88 Privacy Policy

1 Introduction & Scope of Policy

dig88 is a safe and reliable online gaming platform for players in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") applies to all individuals ("users" or "you") who use dig88's website and services.

This policy explains what types of information we collect, why we collect it, how that information is used, and the steps we take to protect your information. By using dig88's services, you are considered to have accepted the terms of this policy.

2 Information We Collect

dig88 collects various types of information to provide its services and improve the user experience. This information is gathered from two main sources: (a) information you provide to us directly, and (b) information collected automatically while you use our services.

2.1 Information Provided Directly

You provide the following information when opening or managing an account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID (NID) or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account number
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use dig88, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system information
• Time of site visits, page view history, and click patterns
• Game play history and betting activity logs
• Login times and session details
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Information

dig88 uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification: To confirm your identity for age verification and fraud prevention.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Service Improvement: To improve the platform's functionality and user experience.
• Security: To prevent unauthorized access, fraud, and money laundering.
• Customer Support: To resolve your questions and issues.
• Relevant Notifications: To inform you about relevant games and offers based on your preferences and activity.
• Responsible Gaming: To provide responsible gaming support by identifying unusual betting patterns.

4 Cookies & Tracking Technologies

dig88 uses cookies and similar tracking technologies that are stored in your browser. Cookies are small data files saved on your device when you visit a website.

4.1 Use of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and keep the site's core functions running.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Help improve the service by analyzing site traffic and usage patterns.

4.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent some important site functions from working properly.

5 Data Storage & Security

dig88 takes industry-standard technical and organizational measures to ensure the security of your personal information.

5.1 Security Measures

• SSL Encryption: All data exchanged between our site and servers is encrypted using SSL (Secure Sockets Layer) technology.
• Encrypted Storage: Sensitive data such as passwords is stored in encrypted form.
• Access Control: Only authorized personnel can access your information, and only to the extent necessary.
• Regular Security Reviews: Our system security is regularly assessed and updated.
• Firewall & Intrusion Prevention: Advanced technology is used to protect against unauthorized access and cyber attacks.

5.2 Data Retention Period

We retain your information only for as long as it is needed to provide services and meet legal obligations. Even after an account is closed, some information may need to be retained for a specified period due to legal and regulatory requirements.

6 Sharing Information with Third Parties

dig88 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Relevant financial information is shared to complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Identity Verification Services: With authorized service providers for age and identity verification.
• Technology Partners: Technology service providers necessary for platform operations work under strict confidentiality agreements.
• Legal Obligations: Information may be provided in accordance with valid orders from courts, regulatory bodies, or law enforcement authorities.
• Fraud Prevention: With relevant agencies to detect and prevent fraudulent activity.

7 Your Rights & Choices

As a dig88 user, you have several important rights over your own information:

7.1 Data Access & Correction

You can log in to your account at any time to view and update your stored information. If any information is incorrect, please contact our support team for prompt correction.

7.2 Data Deletion Request

You may request deletion of your personal information alongside closing your account. However, some information may need to be retained for a specific period due to legal and regulatory obligations.

7.3 Opting Out of Marketing Communications

You can stop our promotional communications at any time. To do so, contact our support team or update your account settings.

7.4 Data Portability

You can request a copy of the information associated with your account. This information will be provided in a structured and readable format.

8 Privacy of Minors

dig88 strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has used our services or provided information, that information will be deleted immediately and the account will be closed.

If parents believe their child has opened an account on dig88, please contact our support team immediately.

9 International Data Transfers

Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the transfer is carried out securely and that data protection standards are maintained. All our international data transfers are conducted under appropriate contractual and technical safeguards.

10 Third-Party Links & Services

dig88's platform may include services from various game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These third-party services have their own privacy policies, and dig88 is not responsible for them. We recommend that you review the privacy policy of the relevant service provider.

11 Changes & Updates

dig88 may update this privacy policy from time to time. For any significant changes, we will post a notice on the website and update the "Last Updated" date at the top of this page. Continued use of dig88 after changes are made will be considered acceptance of the updated policy.

We advise you to review this policy regularly so that you stay informed about the latest information.

12 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our privacy team will review your request as promptly as possible and take the necessary steps.